Which words from the WRITING FOCUS complete Rachel's email correctly? Sometimes more than one answer is possible. Write the answers in your notebook. WRITING FOCUS A formal email - describing an incident and making a complaint Introduction • Say why you are writing and summarise your complaint. I am writing on behalf of myself and my friends... I am writing to draw your attention to... I would like to make a formal complaint about... Main paragraphs • Use narrative tenses to describe the incident you are complaining about. • Give your reaction to the incident. We are particularly upset because ... To make matters worse, ... The truth/fact is (that) ... Without (a) doubt, the worst part of this whole incident was... ... l/we decided to contact you and complain. Conclusion . Say what you would like to happen. I/We urge you to (reconsider your policies...) I/We ask/demand that you (investigate the matter...) • Make a final statement. It is simply unfair to discriminate against young people in this way. • Mention that you expect a reply. I/We look forward to your response. Dear Sir or Madam, I am writing on ¹ behalf of myself and my friends to your attention to an incident that took place at the Queen Plaza Shopping Centre last Saturday. I would like | Focus 4. Second Edition. Student's Book | 4/62

(Polecenie) Które słowa z WRITING FOCUS prawidłowo uzupełniają e-mail Rachel? Czasami więcej niż jedna odpowiedź jest możliwa. Zapisz swoje odpowiedzi w zeszycie.

Uzupełnione fragmenty listu:

"I am

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