In your notebook, complete the sentences with the appropriate words or phrases in purple from the email. Use the definitions in brackets to help you. I am writing to complain about an incident that took place (happened) last night at Skybowl bowling alley. a We told her we had paid and tried to 2 her (persuade her to be more sensible). b She ¹ us (said that we had done something bad) of trying to leave without paying for our drinks. c My friends and I had finished our game and were about to leave when a waitress * (came towards) us. d All the other customers heard her shouting and we felt really (ashamed or embarrassed). e However, she started shouting at us and (promised to do something bad) to call the police. In the end, the manager checked the computer and found that it was the waitress's mistake. The worst part of this whole event was that nobody apologised. Dear Sir or Madam, I am writing on ¹ behalf of myself and my friends to your attention to an incident that took place at the Queen Plaza Shopping Centre last Saturday. s I would like to a formal complaint about the way we were treated | Focus 4. Second Edition. Student's Book | 5/63